Alerts & Updates

COVID-19

Curbside service protocol

March 14, 2020

Re: Coronavirus Disease 2019 (COVID-19)

Dear GMVH Pet Families,

As the details of the spread and management of the novel Coronavirus Disease 2019 (COVID-19) continue to unravel, we all want to ensure we are taking the right steps in the face of this worldwide alarming situation. Firstly, I want to let you know that Glen Mills Veterinary Hospital will continue to have normal business hours and we have initiated various protocols in light of the current developments. We also want to provide information and answers to common questions regarding coronavirus (SARS-CoV-2) and pets.

 

The American Veterinary Medical Association (AVMA) is a good resource for current data on SARS-CoV-2) and pets. They write, "To date, there is no evidence that pets can become sick from coronavirus (SARS-CoV-2). Infectious disease experts, as well as CDC (Center of Disease Control), OIE (World Organization for Animal Health), and WHO (World Health Organization) indicate there is no evidence to suggest pet dogs or cats can be a source of infection with  SARS-CoV-2, including spreading COVID-19 to people.  However, because animals can spread diseases to people and people can spread diseases to animals, it's always a good idea to always wash your hands before and after interacting with animals.

Full article:

https://www.avma.org/sites/default/files/2020-03/covid-19-faq-email.pdf?utm_source=email-mem&utm_medium=coronovirus200311&utm_campaign=coronovirus&utm_term=button&utm

_content=covid-19-faqs

 

Having said all this, it stands that COVID-19 remains to be a paramount concern for people, with the CDC further stating: "Older people and people of all ages with severe underlying health conditions — like heart disease, lung disease and diabetes, for example — seem to be at higher risk for developing serious COVID-19 illness." We thereby want to share the following:

1) Please know that the cleanliness of our hospital is always a top priority. We have vigorous routine cleaning protocols, an isolation ward, and even an isolation potty yard to manage veterinary infectious disease cases on a routine basis. In light of the high level of concerns for COVID-19 within our local community, we have also initiated a “deep cleaning” and subsequent heightened daily cleaning routines to our normal schedule, focusing on all surfaces considered to be high risk for communicable diseases for people.

2) We ask all clients who are ill with respiratory disease, please arrange a trusted friend, neighbor, or healthy family member to transport your pet to our hospital in the need for urgent veterinary care.  For all non-urgent matters, we ask a client to kindly reschedule to a later time.

 

3) For clients that are in dire need of veterinary care for their pet but who feel they themselves are particularly vulnerable to COVID-19 illness and in need of avoiding spaces of human interactions, we can provide a car service, whereby we can bring your pet into the facility to conduct examination, communicate via phone, and then provide appropriate diagnostics/treatments thereafter, concluding the visit with payment, and then bringing your pet back to your vehicle. 

  

As the evolving situation on the management of COVID-19 continues to develop, we encourage everyone to do their best to stay safe, avoid unnecessary risks, and keep abreast of updates from our local and worldwide advisory leaders, i.e. the CDC and WHO. We at Glen Mills Veterinary Hospital will as well and will strive to continue to provide the best we can to our veterinary community during this precarious time. For any questions regarding this situation, please contact our hospital: 610-558-0100 and info@gmveterinary.com

 

Kind regards,

 

Dr. Michelle Parker

 

COVID-19 Update: Car Side Service

March 19, 2020
 
Re:  Coronavirus Disease 2019 (COVID-19)
 
Dear GMVH Pet Families,
 
As the nation continues to face the COVID-19 pandemic, we are seeing increased efforts everywhere to mitigate the spread of disease through concerted efforts.  We at Glen Mills Veterinary are committed to our pet community, but look to modify our service protocols in an effort to ensure the safety of our clients, staff, and patients.  Our hospital is changing to a Car Side Service Protocol starting tomorrow March 20, 2020.  We apologize for the abrupt change, but in light of matters intensifying on a daily basis, we want to be as precautionary as possible.  The Car Service strategy is recommended by the AVMA, American Veterinary Medical Association, and is one that we hope will ultimately preserve our capacity to continue to provide your pets with essential care during this precarious time.    
  
General COVID-19 Mitigation Strategies

  • We ask you follow the Car Service Guidelines detailed below. (Please note we have a separate protocol for euthanasias and emergencies due to the gravity of these situations).

    • A Car Service Protocol means the bulk of patient care services are to be facilitated while you wait in your car. Our dedicated team members will come to you, gather history, and escort your pet into the building - we would greatly appreciate all forms to be completed in advance (Our latest forms will ask for your cell, email, and color, make & model of your car).  We will then call you via phone to discuss exam findings and create a diagnostic and treatment plan.  We will complete your financial transaction and then bring your beloved pet back to you. Handouts and discharges when applicable will be reviewed at the conclusion of your visit and a copy will be emailed to you. 

  

  • Emergency patients may be brought in by a single healthy adult. We ask you call ahead, then ring the bell when you arrive.  Our staff will promptly allow you to enter the building and our nurse will come to get your pet so that he/she may be triaged in our hospital.

 

  • Families seeking Euthanasia Services may also enter the building.  We ask you call ahead, ring the bell when you arrive, and we will escort you to a room for privacy during this difficult time.   

 
 

  • We ask you to reschedule ‘non-essential’ appointments to a later time.  This will enable our team to focus on the urgent needs of sick or emergency cases as they arise.  We will be booking non-essential appointments with the same rationale.

 

  • With the new protocols, human traffic should be rare in our waiting areas, but please note all seating has been purposely spread apart and if you are permitted in the building we ask people look to maintain 6 feet distance from each other as directed by the CDC.

 

  • We have closed down the Kids Zone and Complimentary Drink Stations until the end of the crisis.  We are reserving public restroom usage for emergencies only.

 

  • We are unable to allow anyone coughing into the building.  We advise all ill clients take extra precautions as well, and seek a trusted healthy friend, neighbor, or family member to bring their pet in if in need of urgent care.

 

  • We cannot permit patient visitation in the hospital ward at this time.   

 

  • Please note our staff may elect to use gowns, gloves, masks, or facial gear in an effort to protect themselves and their loved ones during this time.

  

  • With the start of more traffic outside the building, we will use a double leash policy to escort dogs into the building.

 

  • We ask clients utilize our online pharmacy partner for home delivery of medications, preventions, and diets as much as possible:  vetsource.com

 

  • Click “Pet Owners” from top menu

  • Scroll down and click “Vet Finder”

  • Type “19342” or “Glen Mills, PA”

    • Our practice quickly shows up!

    • Start online shopping

 

  • Please note we are posting all our appointment, hospitalization, surgery and emergency forms online within the next 2-3 days.

 

  • We are strongly encouraging CC payments because they may be facilitated over the phone.

 
Car Side Service Protocol starting Friday, March 20, 2020
 
WELLNESS + SICK + RECHECK APPOINTMENTS:  

  • We ask only 1 healthy adult come to your pet’s appointment. 

  • Please send your records prior to your visit.

  • You will receive an email with your paperwork prior to your appointment. Please complete it in advance.

  •  You may call our hospital upon arrival.  Our staff member will then gather the history for your pet and escort them into the building for their examination.  Our doctor will call you on your cell phone to discuss your pet’s case and together a medical plan will be made, and financials will be reviewed. 

  • Our staff will then facilitate check out and bring your pet back to your car.

 
PICK-UPS OF MEDICATIONS, DIETS:

  • You may call our hospital upon arrival. 

  • Our staff will facilitate check out and bring your item(s) to your car.

 
SURGERY:

  • The Surgery Consent Form and estimate (must be signed) will be emailed prior to your appointment.  Please complete it in advance.

  • Check-ins are 7:30am. Please approach the front door, ring the bell and a staff member will meet you and escort your pet into the hospital. The doctor will call you after the surgery for medical updates and a staff member will conduct payment over the phone.

    • If upon initial arrival, there is already a patient checking in, please wait in your car. 

  • You will have a scheduled discharge time. We will facilitate checkout.  Call when you arrive, and a team member will bring you your beloved pet, go over discharges, and email you a copy.  

 
MEDICAL BOARDING:

  • The Boarding Form and estimate (must be signed) will be emailed prior to your appointment.  Please complete your paperwork in advance.

 

  • You may call our hospital upon arrival.  Our staff member will then gather pertinent health, housing, and diet information for your pet and then get them checked in for their stay at our hospital.

 

  • You may call our hospital on the day of check-out.  We will complete your close out and bring your pet and their belongings to you. 

 
EMERGENCIES:

  • Please call with emergencies in advance. Our staff will prepare for your arrival.  Emergency patients may be brought into the hospital by a single healthy adult. We ask you call ahead, then ring the bell when you arrive.  Our staff will promptly allow you to enter the building and our nurse will come to get your pet so that he/she may be triaged in our hospital area.  The doctor will speak with you in person or via phone thereafter about case management.

 
EUTHANASIAS:

  • Families seeking Euthanasia Services may also enter the building.  We ask you call ahead, ring the bell when you arrive, and we will escort you to a room for privacy during this difficult time. 

 
We understand this is a difficult time with many unknowns.  As a nation, we are all in a place none of us would have ever imagined.  As a veterinary community, please know our priority is to keep your pet’s best interest in mind, keep you safe, all the while, protecting the dedicated people of GMVH and our hospital’s capabilities.  Please reach out to us my phone and email with any questions. We’re here to help! 
Sincerely,
 
Dr. Michelle Parker
 

Updates Regarding Emergency Services

Dear Glen Mills Veterinary Hospital Pet Families:

I am writing to inform you of some changes I anticipate on the horizon at Glen Mills Veterinary Hospital.  Due to foreseeable staffing constraints, our capacity to do emergencies will be extremely limited.   In addition, on certain days, we may experience limitations with regards to doctors’ office hours. 

Our doctors and team have always sought to provide the most comprehensive care for our veterinary community and that is still a top priority.  It is my hope that as we find more veterinary team members, we’ll be able to broaden our offerings again. 

In the meanwhile, I suggest each pet family have a list of local veterinary emergency hospitals in the event your pet has a dire need that we are unable to address. Select the facility that is right for you and keep the information handy.

 

See our                                                 page for some 24/7 facilities closest to you.

We value all our pet families immensely and the team we have will remain committed to helping you with your beloved pets’ medical needs.
 
                                                                                                         
                                                                                            Sincerely,
 
                                                                                            Dr. Michelle Parker

DCM Linked to 16 Dog Food Brands

Pet nutrition will always be a vital component of your pet’s health.  And we all want what’s best for the beloved animals in our home.  Naturally, we’d like to feed in accord with our standards and beliefs surrounding what is ‘right’ for our pet.  Secondly, the diet has to be realistic: affordable, easily obtainable, and well-tolerated by our pets. 

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Tuft's Veterinary Nutrition Articles:

"A Broken Heart: Risk of heart disease in boutique or grain-free diets and exotic ingredients"

"It’s Not Just Grain-Free: An Update on Diet-Associated Dilated Cardiomyopathy"

"Questions You Should Be Asking About Your Pet’s Food"

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Dr. Parker's mass email to our clients
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Canine Nutrition

THE BASICS TO PICKING A GOOD DIET:

  1. As stated already, we recommend a food that has an AAFCO statement stating the food has been tested using AAFCO feeding trials/tests.

  2. We recommend companies that have a boarded Veterinary Nutritionist on staff.  Veterinary Nutritionists are Diplomats of the American College of Veterinary Nutrition (ACVN).

  3. We recommend a diet designated for your dog’s age: feed “growth” diets to growing pets until they are 90%-fully grown; feed “maintenance” diets to older pets.

  4. We recommend a diet suited for your dog’s breed; small, medium and large breeds can have unique requirements, especially as puppies.

  5. Learn the basics at interpreting pet food label terms.  There’s a good deal of misconception and confusion when it comes to labeling.

Outside Pharmacy Policy

Over the past couple of years, GMVH has noticed an increasing trend in the number of cases of pets experiencing atypical side effects from online medications. We have also experienced an increase in cases whereby prescribed medications have failed to work properly, leading to a number of negative medical consequences. 

 

After much research and deliberation, we are pleased to announce our partnership with Vet Source Pharmacy, a safe and reliable resource for our clients to procure the high-quality, affordable medications we do not carry. 

Please be assured that our goal in this endeavor is not to take away your right to make medical decisions for your pets; we absolutely understand your desire to use specific outside distributors for various reasons. However, starting on December 1, 2018, GMVH will no longer be able to accept faxes or emails for medication approvals from ‘outside’ pharmacies due to potential legal liabilities related to dispensing medications from potentially hazardous sources. Instead, customers will need to pick up a script from GMVH before selecting the pharmaceutical resource of their choosing.

Downloadable copy of Dr. Parker's mass email to our clients

Glen Mills Veterinary Hospital

1785 Wilmington Pike

Glen Mills, PA 19342

Phone: (610) 558-0100

Fax: (610) 558-0102

Hours:

M-F: 8a-8p

Sat: 8a-3p

Sun: 12p-6p

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