Alerts & Updates
Pet Food Recall
Subject: FDA Alert: Certain Lots of Sportmix Pet Food Recalled for Potentially Fatal Levels of Aflatoxin | FDA
Curbside service protocol
Dear GMVH Pet Families,
Thank you to the community for banding together during COVID-19 to adapt and persevere during these unprecedented times. We’re glad that our hard-working staff and our beloved local families were able to take precautions, stay safe, and stay healthy while still managing to help our pets in need.
It is wonderful and refreshing to see local mandates change towards more lenient guidelines, and naturally we all want to stay abreast of developments as we enter phase ‘yellow’. It is everyone’s hope that it will be successful and lend itself to movement into phase ‘green’.
As we head into summer, our ‘Curbside Service’ will remain in effect. As a friendly reminder, please remember you must CALL as soon as you arrive to GMVH for any service. We have many team members managing cases throughout the hospital and we don’t know you’ve arrived unless you call (or ring the bell, if you arrive on off-hours).
Starting June 1, 2020, we are happy to announce we’ve expanded our weekday hours, with closure now being 7 pm. Summary of Operational Hours:
SUN 12 pm - 6 pm
M-Fri 8 am – 7 pm
Sat 8 am -3 pm
Other exciting news! – GMVH welcomes Dr. Sarah Stern and Dr. Leslie Krienke this summer, two new full-time veterinarians who look forward to joining our team.
GMVH is currently hiring receptionists – weekends and nights required. Anyone interested, please complete an Employment Application (online) and submit your resume with attention directed to Kathy
Lastly, we wanted to share an important vaccine update. The intranasal Kennel Cough vaccine is now good for 12 months! As pets are moving towards grooming, boarding, and daycare again in accord with COVID-19 concerns diminishing, be sure to talk to our staff to ensure your pet is up-to-date on all his/her needs to stay safe!
Wishing everyone a healthy, happy summer with their pets! Enjoy every minute!
Dr. Michelle Parker
Updates Regarding Emergency Services
Dear Glen Mills Veterinary Hospital Pet Families:
I am writing to inform you of some changes I anticipate on the horizon at Glen Mills Veterinary Hospital. Due to foreseeable staffing constraints, our capacity to do emergencies will be extremely limited. In addition, on certain days, we may experience limitations with regards to doctors’ office hours.
Our doctors and team have always sought to provide the most comprehensive care for our veterinary community and that is still a top priority. It is my hope that as we find more veterinary team members, we’ll be able to broaden our offerings again.
In the meanwhile, I suggest each pet family have a list of local veterinary emergency hospitals in the event your pet has a dire need that we are unable to address. Select the facility that is right for you and keep the information handy.
See our page for some 24/7 facilities closest to you.
We value all our pet families immensely and the team we have will remain committed to helping you with your beloved pets’ medical needs.
Dr. Michelle Parker
DCM Linked to 16 Dog Food Brands
Pet nutrition will always be a vital component of your pet’s health. And we all want what’s best for the beloved animals in our home. Naturally, we’d like to feed in accord with our standards and beliefs surrounding what is ‘right’ for our pet. Secondly, the diet has to be realistic: affordable, easily obtainable, and well-tolerated by our pets.
Tuft's Veterinary Nutrition Articles:
"A Broken Heart: Risk of heart disease in boutique or grain-free diets and exotic ingredients"
"It’s Not Just Grain-Free: An Update on Diet-Associated Dilated Cardiomyopathy"
"Questions You Should Be Asking About Your Pet’s Food"
Dr. Parker's mass email to our clients
THE BASICS TO PICKING A GOOD DIET:
As stated already, we recommend a food that has an AAFCO statement stating the food has been tested using AAFCO feeding trials/tests.
We recommend companies that have a boarded Veterinary Nutritionist on staff. Veterinary Nutritionists are Diplomats of the American College of Veterinary Nutrition (ACVN).
We recommend a diet designated for your dog’s age: feed “growth” diets to growing pets until they are 90%-fully grown; feed “maintenance” diets to older pets.
We recommend a diet suited for your dog’s breed; small, medium and large breeds can have unique requirements, especially as puppies.
Learn the basics at interpreting pet food label terms. There’s a good deal of misconception and confusion when it comes to labeling.
Outside Pharmacy Policy
Over the past couple of years, GMVH has noticed an increasing trend in the number of cases of pets experiencing atypical side effects from online medications. We have also experienced an increase in cases whereby prescribed medications have failed to work properly, leading to a number of negative medical consequences.
After much research and deliberation, we are pleased to announce our partnership with Vet Source Pharmacy, a safe and reliable resource for our clients to procure the high-quality, affordable medications we do not carry.
Please be assured that our goal in this endeavor is not to take away your right to make medical decisions for your pets; we absolutely understand your desire to use specific outside distributors for various reasons. However, starting on December 1, 2018, GMVH will no longer be able to accept faxes or emails for medication approvals from ‘outside’ pharmacies due to potential legal liabilities related to dispensing medications from potentially hazardous sources. Instead, customers will need to pick up a script from GMVH before selecting the pharmaceutical resource of their choosing.
Downloadable copy of Dr. Parker's mass email to our clients
Phase I Reopening
June 1, 2021
Dear GMVH Pet Families,
I’m thrilled to announce some changes up and coming at Glen Mills Veterinary Hospital. Based on the
progress we’ve made as a community in the fight against COVID-19, and with the latest PA COVID-19
restrictions for business operations being lifted, we are starting Phase I of reopening our doors to allow
pet owners the option to come inside the practice as of Thursday, June 3, 2021!
We appreciate all the community has done to navigate through unprecedented pandemic times, and
thank you all for working with us during the time of the ‘Curbside Protocol’. We were so happy to
provide care to your beloved pets but missed the invaluable connectivity that comes from seeing all of
you face-to-face as we discuss your pets’ health! We’ve missed you!!
So here’s what to expect now:
A) When you schedule an appointment, you’ll be offered a Curbside or In-Office option for your
visit. That will be noted in our scheduler.
B) Pre-Exam Forms are emailed to you in advance for all appointments. We also have them
available on site. They are extremely helpful to our staff which is turn helps us service you
C) Curbside Care will run as it has for the last year. Call when you arrive and our staff will walk you
through your appointment start-to-finish while you wait in your car.
D) In-Office Care will be permitted but only one client is allowed inside per pet. You’ll notice inside
we have set up a designated ‘Check-In’ Station for you. That’s where you begin! Note: masks
are encouraged. Per CDC guidelines, fully vaccinated COVID19 individuals do not need to wear a
E) For Euthanasia Services, more than one family member may attend the service.
F) Clients will be allowed to use our restrooms.
G) We ask clients who are feeling ill with respiratory of GI signs, and clients who are ill from an
active COVID19 infection, to find another trusted individual to bring your pet to the
We look forward to this next phase and appreciate everyone who was patient, understanding, and
worked with us during the pandemic time! The GMVH team has remained committed to the veterinary
needs of the community and with huge hearts and smiles, welcome you back!
Dr. Michelle Parker